This privacy policy explains how Clothing Coventry collects, uses, and protects your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Last updated: July 2025
Clothing Coventry is the ‘data controller’ of the personal data you provide to us. Our registered office is:
Clothing Coventry
19 Napier st
Coventry
CV6 2EU
We are responsible for ensuring your data is used in compliance with applicable data protection laws. We will usually collect basic personal data about you such as your name, postal address, telephone number, email address, and your bank/credit/debit card details if you are supporting us financially (these are processed via third parties and not stored by us). Sometimes we will collect other information about you such as your date of birth and gender. We will always make it clear when we collect such data and explain why we need it.
We collect your personal data in connection with specific activities, such as making up a pack of clothes for you, campaign updates, newsletter requests, feedback, donations, competition entries, information you provide in public forums on our sites and applications. The information is either needed to fulfil your request or to enable us to provide you with a more personalised service. You don’t have to disclose any of this information to browse our sites. However, if you choose to withhold requested information, we may not be able to provide you with certain services.
Sometimes, with your explicit consent, we will use your personal data to send you information about our work or activities you have requested or expressed an interest in. On other occasions, we may process your data:
- To fulfil a request (e.g., providing clothes parcels)
- Where required by law
- Where it is in our legitimate interests, provided your rights and freedoms are not overridden
Our legitimate interests include providing updates on our appeals, services, fundraising activities, newsletters, competitions, and events. We will always consider your rights and ensure they are not infringed upon.
We will also hold information about your details so that we can respect your preferences for being contacted by us. We collect your personal information in a number of ways:
- a) When you provide it to us directly.
b) When you provide permission to other organisations to share it with us (including Facebook, Twitter and PayPal).
c) When we collect it as you use our websites i.e. via cookies or apps. We combine the information from these sources with the information you provide to us directly.
When you volunteer with Clothing Coventry, we will keep you up to date with the work that we are doing and events we are involved with. We will also let you know of any changes that might affect you volunteering with us and which you need to be aware of. We will only use your information for volunteering purposes and only while you remain a volunteer. By agreeing to volunteer with Stripey Stork, you are agreeing to us sending you emails about volunteering and your volunteer role. We will on occasion, share your email address with other Stripey Stork volunteers, for example, to coordinate event attendance.
All the personal data we process is processed by our staff in the UK.
However, for IT hosting and maintenance purposes, your information may be transferred outside the European Economic Area (EEA). Where this occurs, we will ensure that appropriate safeguards are in place in accordance with guidance from the Information Commissioner’s Office (ICO), such as the use of standard contractual clauses or reliance on adequacy decisions. If you would like to change the way you hear from us or no longer wish to receive direct marketing communications from then please email admin@clothingcoventry.org
We only disclose information to third parties or individuals when obliged to by law, for purposes of national security, taxation and criminal investigations and the following:
- a) If you have agreed that we may do so.
b) When we use other companies to provide services on our behalf, e.g. processing, mailing or delivering orders, answering customers’ questions about products or services, sending mail and emails, customer analysis, assessment and profiling, when using auditors/advisors or processing credit/debit card payments.
c) If we receive a complaint about any content you have posted or transmitted to or from one of our sites, to enforce or apply our Terms & Conditions or if we believe that we need to do so to protect and defend the rights, property or personal safety of Stripey Stork, our websites or our visitors and for other lawful purposes.
d) If we merge with another organisation to form a new entity, information may be transferred to the new entity. We may disclose aggregate statistics about our site visitors, supporters, customers and sales to describe our services and operations to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics won’t include any personally identifying
e) If we run an event in partnership with other named organisations, for example Coventry Half Marathon, your details may need to be shared. We will be very clear what will happen to your data when you register.
We will never sell or rent your personal information to other organisations.
If you have made a Gift Aid declaration, we will disclose the information you have provided as part of the declaration to HMRC for the purpose of reclaiming gift aid on your donation(s).
Under UK GDPR, you have the following rights:
- a) Right to be informed – Transparency over how we use your personal information.
b) Right of access – Request a copy of the information we hold about you, which will be provided to you within one month.
c) Right to rectification – Update or amend the information we hold about you if it is wrong.
d) Right to restrict processing – Ask us to stop using your information.
e) Right to erasure (right to be forgotten) – Ask us to remove your personal information from our records.
f) Right to Object – Object to the processing of your information in certain circumstances.
g) Right to data portability – Obtain and reuse your personal data for your own purposes.
h) Rights related to automated decision-making including profiling – Not be subject to a decision when it is based on automated processing.
For more on your rights, visit the Information Commissioner’s Office (Information Commissioner’s Office).
Remember, you can change the way you hear from us or withdraw your permission for us to processing your personal data at any time by contacting us at admin@clothingcoventry.org
If you wish to talk through anything in our privacy policy, please contact us. If you wish to raise a complaint on how we have handled your personal data, you can contact our data protection officer who will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Fundraising Regulator or the Information Commissioner’s Office (ICO). If you have any queries about your data, our General Manager can be contacted by writing to:
Chief Executive Officer, Clothing Coventry, 19 Napier st, Coventry, CV1 5PR
Clothing Coventry 